The event in which passengers missed their connecting flight not due to a fault of their own is not expressly covered by Regulation 261/2004. However, if some specific elements are met, passengers who missed their connecting flight are entitled to assistance and compensation that can go from € 250 to € 600. Missing a connecting flight: air passengers’ rights The event in which passengers missed their connecting flight not due to a fault of their own (e.g. a delay of a previous flight) is not expressly covered by EC
Read more →In the event of flight cancellation passengers are entitled to assistance and compensation (from € 250 to € 600) from the airline company of interest. There is no right to compensation in case the flight is cancelled due to “extraordinary circumstances”. Technical problems of the aircraft, poor aircraft maintenance or unavailable flight crew are not covered by the concept of “extraordinary circumstances”. Flight cancellation: air passengers’ rights Regulation 261/2004, art. 5, establishes that passengers who were subject to flight cancellation* shall be offered PECUNIARY COMPENSATION and ASSISTANCE from the airline
Read more →According to the Court of Justice of the EU, in the event of flight delay passengers are entitled to assistance and compensation (from € 250 to € 600) if they reach their final destination three hours or more after the arrival time originally scheduled by the air carrier, unless the latter can prove that the long delay was caused by “extraordinary circumstances”. Flight delay: air passengers’ rights Although article 6 of Regulation 261/2004 does not establish a right to COMPENSATION in case a flight is delayed, such a right
Read more →Under Regulation (EC) no. 261/2004 of the European Parliament and of the Council dated February 11, 2004, in the event of denied boarding (overbooking), cancellation, and long delay of flights, passengers may be entitled, in addition to assistance, also to a refund and/or compensation that can go from € 250 to € 600. Denied boarding (overbooking), cancellation, and long delay of flights: air passengers’ rights Under Regulation no. 261/2004, in the event of denied boarding (overbooking), cancellation, and long delay of flights, passengers departing from an Italian airport (or any other airport situated in
Read more →Regulation (EC) no. 261/2004 establishes how to request a refund or compensation in the event of denied boarding (overbooking), flight cancellation, or extended flight delay. Any traveler can personally request a refund and/or compensation (that goes from € 250 to € 600) by going onto the website of the airline company and filling out a form, or sending a request via email or via regular mail. Under Italian provisions, the period within which passengers can request compensation is 2 years from the event. 1) Introduction Regulation (EC) no. 261/2004
Read more →With reference to the transport of liquids in hand luggage, they must be carried in individual containers with a capacity no greater than 100 milliliters in a single transparent resealable plastic bag of a capacity not exceeding 1 liter. All liquids purchased from any duty free zone or on airplanes can be carried in hand luggage on condition that the purchased items and their receipts remain sealed inside the security bag. 1) Maximum amount of liquids transportable on an aircraft in hand luggage Under EU Regulation no. 246/2013, starting from January 31,
Read more →The European Union has drawn up a list of items that travelers are not allowed to carry on an aircraft in hand and/or in checked luggage for security reasons (e.g. guns, baseball bats, toy guns, sprays, knives or razor blades, corkscrews, explosives, fireworks and acids). Prohibited items on an aircraft in hand or checked luggage The European Union has drawn up a list of items that travelers are not allowed to carry on an aircraft for security reasons, which, therefore, concerns Italian airports. The list of prohibited items in the cabin of an
Read more →ENAC has established a few simple rules concerning liquids, clothes, electronic devices, and metal items that must be observed by travelers who find themselves in an Italian airport. Rules to follow for security checks in order to enter the gates areas in Italian airports The Italian Civil Aviation Authority (ENAC) has established the following rules to be observed by travelers who find themselves in an Italian airport. In order to facilitate checks at security checkpoints (metal detectors) the traveler is obliged to: show
Read more →EU Regulation no. 861/2007 established a “Small Claims Procedure” which is applicable in all EU Member States except Denmark. The European Small Claims Procedure intends “to improve access to justice by simplifying cross-border small claims litigation in civil and commercial matters (thefts, debt collection, etc., e.n.) and reducing costs. “Small claims” are cases concerning sums under EUR 2,000 (…). Judgments delivered under this procedure are recognized and enforceable in the other Member States without the need for a declaration of
Read more →Under European and Italian provisions there are limits to the quantities of tobacco products that private citizens can freely purchase and carry within EU countries and from non-EU countries to EU countries (and thus Italy) for personal use. Under Italian law, there is no specific limit to the export of tobacco products from Italy to non-EU countries. However, travelers must take into account the individual limits set by the country of destination. Limits to the transport of tobacco (cigarettes, cigars, etc.)
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