Criminal record certificate (police clearance certificate) during the Coronavirus pandemic. We can still collect it for you.
We can obtain your Criminal record certificate/Police Clearance Certificate (Certificato del Casellario Giudiziale) within 24 hours from the request. We will send you a scanned copy of the certificate as soon as we collect it. We can also send the original to your address by express courier, which you will receive within 24/48 hours. Please send an email to firstname.lastname@example.org or a message via whatsapp (+39 3270037470) and we will send you a quote for collecting your certificate (NB. If you send us an email, please note that we usually respond within 1 hour. Therefore, if you do not see our answer, please check your spam folder or send us a message on whatsapp).
These below are some of the questions we have received since the Coronavirus pandemic changed our lives. If you have more questions, please send an email to email@example.com or a message via whatsapp (+39 3270037470) and we will answer as soon as possible.
1. If I am requested to provide my Criminal Record Certificate/Police Clearance Certificate/DBS (in Italian it is called “Certificato del Casellario Giudiziale”), can I still obtain it even during the Coronavirus pandemic?
The answer is affermative. In fact, we can obtain the certificate you need from the courthouse here in Rome and send it to you via email or courier.
2. Is the public office now closed?
The public office of the Procura della Repubblica di Roma is not closed. However, the office is now open for one hour a day due to the Coronavirus pandemic, therefore it might take us 48 hours to collect your certificate instead of the usual 24 hours we guarantee.
3. Will it cost me more than usual to collect the certificate during the Coronavirus pandemic?
No. Although we take a risk by going to the public office during the Coronavirus emergency, the cost for the stamps remains the same as well as our professional fee to collect the certificate on your behalf. Moreover, we still try to guarantee our speedy service.
4. If the office is closed to the public, will they send me a scanned copy via email now upon request?
As said above, the office is not closed but open one hour a day. The public office never sent the certificates via email before the Covid-19 pandemic, and does not offer this service now either. Therefore, as always, you will need to go in person to the competent office or authorize someone to go on your behalf to collect the certificate. As mentioned above, we can go to the courthouse and collect the certificate for you.
5. If you collect the certificate for me, how long will it take you to send me at least the scanned copy?
Due to the fact that the public office is now open one hour a day only, it might take us 48 hours instead of the usual 24 hours we usually guarantee to collect the certificate. As soon as we collect it, we will send you the scanned copy immediately the same day.
6. Due to the Coronavirus pandemic, if you collect the certificate for me, will you be able to send me the original to my foreign address?
The Italian government has issued several decress establishing which services are considered essential and can still operate without restrictions. Among these there are the courier services. Therefore, as soon as we collect the certificate for you, we can send it to your foreign address via express courier. Please consider that we can ship worldwide using our fast delivery service (for example, we usually deliver to Italy and Europe within 24 hours, to the UK and US within 48 hours).
7. Will you be able to add the Apostille to the certificate if I need it?
The office which is competent to add the Apostille to the certificate is technically closed. It is possible to add the Apostille only in cases where the applicant can prove that it is urgently needed.
8. Will you be able to add the sworn translation of the certificate if I need it?
As for the Apostilles, we can go to the courthouse to take the oath (which makes the translation an official sworn translation), only if the applicant can prove that the sworn translation is urgent. If accetable in your case, we can easily do a certified (not official) translation, where the translator states that the translation is accurate and he/she is competent, as we do not need to go to the courthouse to take the oath in this case.
We can obtain your Criminal record certificate/Police Clearance Certificate (Certificato del Casellario Giudiziale) within 24 hours from the request. We will send you a scanned copy of the certificate as soon as we collect it. We can also send the original to your address by express courier, which you will receive within 24/48 hours. Please send an email to firstname.lastname@example.org or a message via whatsapp (+39 3270037470) and we will send you a quote for collecting your certificate.
You can learn more about the Police Clearance Certificate/Criminal Record Certificate/DBS by clicking on the following links: