1) Has a complaint already be sent to the airline company?
YesNoYes, but the answer was not satisfactory

2) When?(date)

3) Write here the airline company's response or state that the airline company has not responded (up to 300 characters)

4) Your Name (first and second, as they appear on your identity document)

5) Your Surname/Lastname (first and second, as they appear on your identity document)

6) Permanent address (residence)

7) City

8) Postal Code

9) Country/Nation

10) Phone

11) Fax

12) Email

13) Causes of Complaint
Denied boarding (art.4)Flight cancellation (art.5)Flight delay (art.6)Failure to provide passenger rights information (Article 14)

14) Flight

Airport where the fact occurred

Airline company

Flight number

Flight date

Airport of departure

Airport of destination

Intermediate stop

15) Expected time
Hours:Minutes

16) Actual time
Hours:Minutes

17) Booking code
*

18) Your travel
Flight onlyAll inclusive trip(travel package)

19) Were you informed of your rights?
At check-inAt boardingNo

20) Did you receive assistance?
YesNo

21) Type of assistance provided:
MealsSnacksHotelTransfersPhone calls/ e-mailNone

22) Did the Company offer you re-routing on an alternative flight?
YesNo

23) Did the Company reimburse the cost of the ticket?
In fullPartiallyNo

24) Did you receive financial compensation, if due (denied boarding, flight cancellation or delay of at least 3 hours)?
YesNo

25) In case of a delay of more than 5 hours, did the Company offer the possibility of not taking the flight and the consequent reimbursement of the cost of the ticket?
YesNo

Notes
Additional information useful for the evaluation of the complaint (up to 1000 characters)

In compliance with Italian Legislative Decree (Privacy Protection Act), I authorize ENAC to process personal data which is transmitted for the sole purpose of adopting measures related to the complaint and/or of data-processing. I accept
Yes (according to ENAC this response is mandatory in order to file the request)No (please consider that if you choose No, we will not be able to file your request because ENAC will not accept it)

>*The activity that ENAC will carry out as a consequence of the complaint is not intended to satisfy a request for compensation by the claimant, nor to provide legal assistance or counseling services. However, it is possible that if the measure that ENAC takes determines responsibility on the part of the airline company, the claimant may use that measure to (re)request compensation from the airline company.

By filling “ENAC – complaint form” and sending it to us you understand and agree that Vademecum Italia will fill in the online ENAC Complaint Form on your behalf and send it to ENAC, but that no legal assessment of your case will be carried out, and that neither party is bound to a contract nor is a contract concluded due to this form. With reference to this form, Vademecum Italia will not provide legal assistance and is not responsible for ENAC’s answer and for its final outcome.