In case you suffer a theft (in a Hotel, station, restaurant, etc.), or if you lose a precious item (credit/debit card, wallet, expensive watch, etc.), or similar, while in Italy, you will need to file a theft/loss report (denuncia di furto/smarrimento) with an Italian authority (e.g. Polizia di Stato or Carabinieri). Technically, you can file a theft/loss report in English. However, we suggest filing a police report in Italian, because Italian officers are often not very familiar with foreign languages. Moreover, depending on the Police station, the translation phase may take up to 6/7 months.
In case you suffer a theft (in a Hotel, station, restaurant, etc.), or if you lose a precious item (credit/debit card, wallet, expensive watch, etc.), or similar, while in Italy, you will need to file a theft/loss report (denuncia di furto/smarrimento) with an Italian authority (e.g. Polizia di Stato or Carabinieri). Technically, you can file a theft/loss report in English. However, we suggest filing a police report in Italian, because Italian officers are often not very familiar with foreign languages. Moreover, depending on the Police station, the translation phase may take up to 6/7 months. [edsanimate_start entry_animation_type= “zoomIn” entry_delay= “0” entry_duration= “1” entry_timing= “ease” exit_animation_type= “zoomOut” exit_delay= “4” exit_duration= “1” exit_timing= “linear” animation_repeat= “infinite” keep= “yes” animate_on= “load” scroll_offset= “” custom_css_class= “”]Click here to receive your complete police report in Italian that is ready to be presented to the Italian Authority[edsanimate_end]
HOW TO FILE A THEFT/LOSS REPORT WITH AN ITALIAN AUTHORITY
1) What should I do in case I am a victim of a theft, or if I lose my credit card, wallet, etc. while I am in Italy?
In case you suffer a theft (in a Hotel, station, restaurant, etc.), or if you lose a precious item (credit/debit card, wallet, expensive watch, etc.), or similar, while in Italy, you will need to file a theft/loss report (denuncia di furto/smarrimento) with an Italian authority.
2) What is a theft/loss report?
With a theft/loss report the claimant can report a theft or loss of a personal document (passport, driver’s license, etc.) or of a cell phone, tablet, debit/credit card, purse, cash, etc., to an Italian authority (Polizia di Stato, Carabinieri, etc.).
3) Why should I press charges in Italy if I am a foreigner?
If the fact occurred in Italy, it is important to file a theft/loss report not only to officially report the facts as they occurred, but also because a formal police report is required in case you want to request compensation from a Hotel, insurance company, etc.. Moreover, in case the Authorities find the lost/stolen item, they will get in touch with you.
4) Where should I file a police report?
It is possible to file a report at police stations (Questure or Commissariati di Polizia di Stato), or Carabinieri stations or with other Law enforcement bodies. This means that you need to go to a police station to file your report.
[edsanimate_start entry_animation_type= “slideInRight” entry_delay= “0” entry_duration= “2” entry_timing= “linear” exit_animation_type= “fadeOut” exit_delay= “4” exit_duration= “0.5” exit_timing= “linear” animation_repeat= “infinite” keep= “yes” animate_on= “load” scroll_offset= “” custom_css_class= “”]5) Who can file a theft/loss report?
Whoever was a victim of a theft or lost an item can file a report with an Italian authority. The report must be filed personally by the complainant. However, minors must be represented by whomever has parental/curatorial/legal powers.
6) Can I file a theft/loss report in English?
Technically, yes. However, we suggest filing a police report in Italian because Italian officers are often not very familiar with foreign languages (including English), which means that you could have trouble filing your police report correctly. Moreover, if a theft/loss report (denuncia di furto/smarrimento) is filed in English, the Authority that receives it will need to transmit it to the competent translation office with a consistent waste of time.
[edsanimate_start entry_animation_type= “zoomIn” entry_delay= “0” entry_duration= “1” entry_timing= “ease” exit_animation_type= “zoomOut” exit_delay= “4” exit_duration= “1” exit_timing= “linear” animation_repeat= “infinite” keep= “yes” animate_on= “load” scroll_offset= “” custom_css_class= “”]Click here to receive your complete police report in Italian that is ready to be presented to the Italian Authority[edsanimate_end]
7) Do I have to know the perpetrator in order to file a report?
If you know the perpetrator, you may indicate his/her name in the report, otherwise it must be referred to an unknown suspect (“denuncia contro ignoti”).
8) What do I have to write in a theft/loss report?
The complainant has to prepare a document addressed to the Italian Authority (Police, Carabinieri, etc.), indicating his/her personal and contact details, followed by a detailed description of the facts as they occurred. We suggest enclosing a copy of a personal document or photographs, when possible, indicating (in the part where you describe the facts) the names and contact details of the witnesses, if any, and providing every possible detail (e.g. in case you suffered the theft of your mobile phone you should provide the type, model, and IMEI number).
[edsanimate_start entry_animation_type= “zoomIn” entry_delay= “0” entry_duration= “1” entry_timing= “ease” exit_animation_type= “zoomOut” exit_delay= “4” exit_duration= “1” exit_timing= “linear” animation_repeat= “infinite” keep= “yes” animate_on= “load” scroll_offset= “” custom_css_class= “”]Click here to receive your complete police report in Italian that is ready to be presented to the Italian Authority[edsanimate_end]
9) Can I have a receipt of the theft/loss report that I filed?
Yes, after you sign the denuncia you can ask the officer who receives it to give you a receipt.
David
I cannot thank the team here enough for assisting me when I had to report my phone as missing to my local police. They made the whole process less daunting and not as time consuming as I would have imagined. They kept in contact with me throughout out the whole time & followed up afterwards to make sure everything had gone ok.
Fantastic service.
Dear ALicia,
Thank you for your fantastic comment.
I was happy to hear that everything went fine at the Milan Viale Certosa Police station, where all the policemen have been collaborative and efficient.
Please let us know if there is anything else that we can do for you.
Thank you,
David.
I have lost my wallet with important documents as (premesso di siggiorno also my residenza and debt cards) in chiari please help in finding them because they are really very important for me.please help me.
Dear Abubakar,
I am sorry but this is not the police. Therefore, I am not able to find your wallet.
If you want, I can assist you with the filing of a police report.
Please let me know if you need legal assistance.
Thank you,
David
Hi David, I visited Italy 2 weeks ago and I got my gold chain robbed. I failed to report a crime report, is there anything you can do to help me ? Thank you, Elliot.
Hi David!
My gold chain was robbed. I live in Rome but I don’t know how to file a police report. Can you help me with it?
Thank you for your time.
Hi David,
I have filed a police report but will need your help in following up on it. Please contact me
Hi,
I am very sorry but we cannot assist you at this time.
My roommate lost his money and he accusing me of stealing it, which i have not, he already went to questura and file a complaint against me? What will happen?
What should i do?
Hi,
I am sorry but we cannot answer these kinds of requests.
Hello David, Yesterday night while I was working on glovo and delivering my last order, my electric cycle was stolen from inside the apartment where I was delivering the order in Rome. I am student here, so not have much idea about what should I do now. Is there anything that you could help me.
Hi, I have had my wallet stolen whilst on the tram and flew back to the Uk the following day and didn’t get a chance to report it to the the police in Rome.
How can I report this theft now that I’m back in the UK?
Dear Naheem,
Thank you for contacting VI.
We can assist you with your case. We will send you an email with the information you need shortly.
Thank you,
David.
Hi David the same sorta thing happened to me in Sorrento Italy and I arrived backst night but I couldn’t report it didn’t have time as was on way to airport. How can you do this now that we are back in uk to get a report?
Dear Kerry,
I sent you an email one minute ago.
Thank you,
David.
Hiii. I’m from Sorrento. A friend of mine, staying in Naples had asked for quite an amount of money and has not returned it to me yet. He is an Indian too. His brother who stays with him in Naples tells me that he has now fled to Milan or Bologna. The person who took money from me has blocked me on every social media platform and i am helpless now. How can I take the help of police to get my money back. Please reply
I had a similar experience where cash was stolen from me while I was in Rome Termini, but did not get a chance to file a report. However this was 2 weeks ago, is this something you can still help me with?
Dear MC,
I sent you an email one minute ago. If you don’t see it, please check your spam folder.
I look forward to your kind reply.
D.
Hi, i put my different currency in another bag and i got pickpocketed they managed to get some of it. If it is just cash, is it worth it to report it?
Dear Yurri,
In my opinion, you should file the report.
Please let me know if you need my assistance.
Regards,
D,
Respected sir ,
I lives in Germany and I want to register a fraud case complaint in Napoli Itly.
Please can you give a contact details for it like Email and phone .
I shell be thankful to you for this
Regards
Ahmed
Hi David,
My company’s president led a corporate delegation (with some of my colleagues from China) visited CNH Industrial in Turin Italy on June 28th, 2023. Their rental car that was parking on the street was broke in (one rear side window was smashed) and all their luggage was stolen. Because they had to leave for their next trip, they did not get a chance to file a police report with a local police station, even though they tried and went to a local police station but nothing was done. Now my president is already back to the United States. How can he file a report after this incident now that he is back in the United States?
Hi,
Can you please send me the info also?
Thanks,
Hi David,
I have a similar story and need help laying a charge from abroad. Can you please help? It’s quite a big case and we are around 100 people laying a charge against this organisation. Thank you
Dear Lovia,
Please check your email, including your spam folder, because I just sent you an email.
I look forward to hearing from you.
Thank you,
D.
Hi I live in torino my electric bicycle is stolen from the house in via porta palatina 2 men wear a orange just eat jacket there is a restaurant outside the building they saw that men stolen my bicycle is there any way you can help finding it I am a student here in university of torino and I buy that bicycle with my scholarship amount please help me finding it
Hi,
I am very sorry but there is nothing we can do for you to find your bicicle, as this is a law firm.
You should report the incident to the police or carabinieri.
VI.
Hi David
I have been pickpocketed on a T2 tram, while going to the Peregola airport in Florence. My phone and my credit and debit cards were taken 🙁
I would be extremely grateful for any information as to how I can report this crime to the authorities. The guy was pushing and as I was trying to move my suitcase he then took my things from my pocket and literally jumped off.
Thank you in advance.
Anna
Hi,
I have had my golden necklace and wrist-laces stolen last night.
I do not know how they managed to take it but I would like to report the incident in case someone may come across my my stolen items.
I have not had a chance to report this to the police as I have to fly back to the UK as my holiday have ended and my flight is going back.
Please could I get some help with reporting my problem.
Thanks,
Zsolt
Dear Zsolt,
Thank you for contacting VI.
We can assist you with the filing of a police report. We will send you an email with the information you need shortly.
Regards,
David.
David, please can you contact me in regards to similar.
Thanks
Nick
I sent you an email with the information you need.
Let me know.
Thanks,
D.
Hiii
Can you please also send me the email I’d?
Hi,
We are sorry but don’t know what you are referring to.
Please explain.
Thank you
Hi I have had my purse stolen while in Rome on the metro. I am already traveling home to the uk. Can you send me the details required to report this?
Dear Danielle,
Thank you for contacting VI.
We can assist you with the filing of a police report. We will send you an email with the information you need shortly.
Regards,
David.
Hello. I had my back pack stolen from the train station in Rome and did not have time to go file a police report. I am now back in the U.S. Is there anything I can do?
Hi Mark,
Yes, we can assist you with the filing of a police report. We will send you an email with the information you need shortly.
Thank you,
David.
Hi, I lost my wallet with 2000 euros in Milan which was stolen at central station 3 days back.
I blocked my debit card same time and someone try to use it the next day from vending machine but it came declined .my bank gave me location and I filed a report the same time to police station in English asking them to check on ccctv camera and get my money back aa i have lost all my money for trip.
I have got no response till now and I am going back from milan to my country.
What should be the next step as I called them but they said they will call me themselves. I am not going to come to Milan again and I am too confused.
Dear Rahul,
Thank you for contacting VI.
This seems to be a classic case in which it is advisable to file a police report in Italian, and be assisted by an Italian lawyer throughout the entire process who will also be able to get in touch with the Italian police on your behalf.
Technically, they should translate the police report from English to Italian and carry out the investigations. In a case like yours, to be honest, it seems difficult that they will dedicate a lot of time to find the thief. Nonetheless, it is a matter of keeping in touch with the Italian police so they do not forget about your case.
We will contact you via email to evaluate together your situation and see what we could do for you.
Thank you,
David.
Hi I am missing a bag and haven’t had a chance to report it to the nearest police station as I am already at the airport. Can I report it online?
Thanks
Lyn
Hi Jonalyn,
Thank you for contacting Vademecum Italia.
We can assist you with the submitting of a police report. We will send you an email with the information you need shortly.
Thank you,
David.
I lost my mobile phone just before leaving Rome. What is the best way to submit a police report if i am not in Italy?
Dear Stephen,
Thank you for contacting Vademecum Italia.
We can assist you with the submitting of a police report. We will send you an email with the information you need shortly.
Thank you,
David.
Hello David,
I’m in need of assistance as well. I had my wallet stolen yesterday in Rome. I was not able to file a report due to lack of time. I’m heading back to the U.S can you please forward me the email as well .
Thank you
Elizabeth
Dear Elizabeth,
I sent you an email a few minutes ago.
Please let me know if everything is clear.
I look forward to hearing from you.
Thank you,
David.
I was stolen my bag at the restaurant during my lunch today (May 5) and immediately reported to police. Since I had to leave to airport to catch my flight to home (Seoul, South Korea) today. 2 questions as follows
1. If my bag is stolen in the restaurant during lunch, who is responsible and liable for the damage under the Italian law?
2. How can I be updated on the progress? Does police mail me? I have left only home address in my report to police and wonder how police will come back to me.
Many thanks for your attention and look forward to hearing back soon!
Dear Kim,
Thank you for contacting VI.
1) If your bag was stolen inside the restaurant, the restaurant owner could be held responsible, but to give you our professional answer we need to assess your specific case. Therefore, I kindly ask you to fill out the following form Free assessment of your theft of items in an Italian hotel case.
2) Usually, you need to get in touch with the police. We can assist you with your police report. We will send you an email shortly.
3) Do you have a copy of your theft report?
Regards,
David.
Hi David
We had our wallet stolen in Rome and on our way back, can you please help with letting us know what needs to be done
Thank you
Tanya
Dear Tanya,
Thank you for contacting Vademecum Italia.
We can assist you with the submitting of a police report. We will send you an email with the information you need shortly.
Thank you,
David.
Hi David
I had my phone stolen in Naples, but couldn’t get to the police station before I had to return back to the UK. Can I file a report online?
Hi Nick,
Thank you for your message.
We also received an email with your theft/loss report form. Therefore, we sent you an email with the information you need a few minutes ago.
I look forward to hearing from you.
Thank you,
David.
Fast and very impressive response. Although I didn’t need the service in the end because I had to leave for home earlier I highly recommend David’s services when in Italy.
Kind regards,
Niclas E
Hi Niclas,
Thank you for your nice comment.
Please keep in mind that we can assist you with the filing of your report even if you are abroad.
Regards,
David.
David was truly amazing. Without him would never have gotten my lost bag back. He took care of everything from A-Z. He was quick and efficient and kept me posted with throughout whole process.
Thank you again David!
Hi Alexandra,
Thank you for your nice comment.
I have to say that in your case you have met helpful and collaborative people, such as the staff of the Autogrill and the police officer. It was also thanks to them that you were able to recover your bag. The courier did the rest.
Please let me know if you need further assistance.
Thank you,
David.
David was great! We used him after we returned to US and had to file a police report. He was instrumental in getting our report filed so could claim our insurance. He is wonderful to work with.
Hi Mark and Jennifer,
Thank you for your very nice comment. I am pleased to hear that you have been able to claim reimbursement from your insurance company, thanks to the theft report we submitted.
Please let me know if there is anything else that I can do for you.
Regards,
David
Thank you David for all your assistance, So helpful and professional in helping after a stressful situation.
Regards Cara
I lost my signet ring whilst on a charity cycle ride from Udine going through Trieste and finishing in Slovenia. I am convinced it came off in Trieste, when I enjoyed a rest break, and need to file a lost property report there. I have tried contacting the police but not had any joy. Any assistance would be appreciated? I am now back in London.
Hi Nick,
Yes, in your case, it is advisable to submit a police report.
We sent you an email regarding your case a few minutes ago.
We look forward to hearing from you.
Thank you,
David.
Hello David, I need help… I had my wallet stolen as I got into the Metro at Tiburtina station. How can I file a police report from the US so I can get my driver’s license and credit cards re-issue?
Thanks you
We just had our backpack stolen from first class on Treno Italia while in Rome traveling to Venice. We went to the police station in Venice, but because it was Sunday, there was no “official” person who could take our report. We had an IPad tablet in the backpack and other electronics. We are on our way back to the U.S. Is there anything we can do? Can we hold Treno Italia responsible?
Hi Christina,
We sent you an email regarding your case a few minutes ago.
We look forward to hearing from you.
Thank you,
David.
Hello ,
My wallet was stolen while in the Metro to the airport. As I was flying home to Malaysia from Milan, I did not manage to file a police report . How can I file a report now ?
Rgds
Kok
Hi Kathleen,
Thank you for contacting VI.
I sent you an email a few minutes ago.
I look forward to hearing from you.
Thank you,
David.
hi i am from pakistan i just came to italy at start of july.during my tour to rome with my husband i have lost my purse in mc donald near piazza novana. unfortunately in my purse also my and my husband passport was there. beside this there was my iphone 7, 100 euros and my engagement golden ring. what i and my husband first asked the mcdonald person that my purse is stolen they said go to police office. we rushes toward police office in piazza venezia . we wrote report in english. this ruined our honey moon travelling and only we are now suffering from having no travelling document. hopefully we will get new passport from local embassy but dont know how i can get visa. because my plan is to stay 6 month here in italy with my husband he is doing his phd in politecnic university of turin. can any one help me how can i stay here without visa i have also applied for resident permit i have receipt of it. on my fingerprint appointment do they ask me my visa or not ? further how can i trace my iphone? thanks
Hi Mehreen,
I will send you an email shortly.
Thank you,
David.
Lost my bag outside Rome termini station early this month. It was late in the evening and I had a flight to catch before coming back in US so I did not get time to file police report. Can I get police report now?
Dear Subhash,
We received your email yesterday so we decided to answer your question via email.
We look forward to your kind reply.
Thank you,
VI.
hi ive been cheated of money by an italian person. can i file a police report online?
Hi Isaac,
Unfortunately, it is not possible to submit a theft report online.
We will send you an email to inform you of what you could do shortly.
Thank you,
David.
hi david i have not received the email. would you mind helping me. need to know what to do next.
Hi Isaac,
I sent you an email a few minutes ago. I apologize for the late reply, but I am currently out of the office.
Please let me know if everything is clear.
I look forward to hearing from you.
Thank you,
David.
Hi David.
When my wife and I left our hotel which was very close to termini, we were catching the Leonardo express, this morning at about 5am. We were approached by 2 men who were very threatening and were grabbing at the bag I was carrying. We got away unharmed and with all our belongings but don’t know what to do now as we are on our way home to the UK. We called the hotel and told them but how and should I inform the police?
Dear Martin,
In your case, I think that, if you are able to describe the two men, you should inform the police office at the Termini station.
Thank you,
David.
Hi David,
We were trying to fuel rent car in the gas station near Cagliari airport using 24-hours machine: after we put cash in machine, a guy just came and quickly press the number of his filling column and gat full tank for our money. We were quite shocked and were not able to stop him. We immediately called to police using 112 number, but they did not understand English. We had photos of the guy and of car number, and the gas station had video cam. As we were in hurry to airport, we were not able to fill report in police station and police officers which we met in airport also did not speak English. Can we somehow report this situation to police remotely?
Dear Sergii,
I sent you an email a few minutes ago.
Please let me know if everything is clear.
I look forward to hearing from you.
Thank you,
David.
Hi,
I had my wallet stolen in Rome this morning, however I flew back to Canada today. How do I report this from Canada to ensure my identity isn’t stolen?
Many thanks.
Hi Kavya,
I sent you an email a few minutes ago.
Please let me know if everything is clear.
I look forward to hearing from you.
Thank you,
David.
Hi,
I lost my phone in a taxi in Napoli yesterday and have now left the country. I have been in touch with the hotel that arranged the taxi ride for us but they haven’t been able to help us. Is there a way to file a report for a lost item even though I already left Italy?
Hi Dave,
I can really use your assistance. I had my wallet stolen in Rome with money, credit cards and ID inside. I quickly canceled my credit cards. I waited in line to file a report but couldnt wait much longer due to catching the train. Can you please help me file a report. I’m back in the U.S. now. What outcome should i expect? Does the wallet ever get turned in?
Hi Dave,
I could really use your assistance! I had my wallet stolen in Rome. I had money, credit cards and ID inside. I tried to file a police report, stood in line for over a hour and had to leave to catch the train. I’m back in the U.S. now. Can i still file a report? Also what should i expect afterwards, have wallets ever get turned back in?
Hi Margherita,
Thank you for contacting Vademecum Italia.
I will send you an email shortly.
David
I had my phone pickpocketed while in Rome and was unable to report the theft while there. I’m now in the US and need the report to submit a claim with my credit card company. Would you be able to help? Thanks.
Dear Perry,
I sent you an email yesterday morning.
Please let me know if there is anything that I can do for you.
Thank you,
David.
Hi , I had my wallet stolen at Naples train station 25th August , 360 euros , credit and debit cards and my driving license – I arrived at Sorrento but could not find any police around so was unsure what to do and I was more concerned about cancelling my cards – What do I need to do to file a report
Regards Andrew Dillon
I had my motorhome broken into in lake Garda but initially thought nothing much had been stolen as iPads, phones, credit cards, bikes and passports had been ignored. The police attended in relation to another matter but explained that a full report would involve me attending a local police station. As I had a deadline to get back to the UK and that the damage and theft appeared minor I did not make the report. However during our return journey we then discovered about £1700 of camping equipment, a dab radio and my sons school bag including his wii switch had in fact been stolen. I reported this to my travel insurance who required a copy of the Police report. I phoned the Italian police who stated I needed to attend in person to report the theft however by now I was in Switzerland so this was impossible. I contacted the British embassy who explained I would need to contact an interpreter / solicitor to report it on my behalf for which I would need to pay. They referred me to a list of approved people however most were unable to help or not local to the area where the crime occurred. At the same time I came across vademecumitalia. I decided to take a risk based on the reviews for David’s services. I am glad I did so. The process was very simple and dealt with by David in an extremely quick and thorough manner. I was kept updated every step of the way and today I have received the signed copy of my official police report which I am now able to forward to my insurers. Excellent service and I would definitely recommend if you require legal help in Italy
Dear Steve,
Thank you for your very nice comment.
David.
What a valuable service. Every country should have this. I had my phone stolen and needed a police report. They stepped in to help. I will recommend them to people in the future.
I’d say that the police are useless in Pisa. Maybe all of Italy. I had my rental car broken into and all 5 bags were stolen. Everything except passports. My wife had those on her. We were sent to three different police stations before we had to right our info and what was stolen. They stamped and signed them made a copy for us. I will never return to this country. Can’t get anyone to help. Called US embassy and Italians are answering the phone and can’t understand. DONT GO TO PISA.
Dear Nathan,
I am very sorry for what happened to you and your wife. It seems very strange to me that they couldn’t understand you at the US Embassy, it has never happened to me, maybe that was a particular day, but this has nothing to do with Italy or Pisa. Nevertheless, I agree with you that in Italy there is still a huge language barrier and that if you are unlucky to live such an experience it could be hard to find someone that speaks English. For this specific reason, we try to assist people that are in need in cases like yours. With our services, we try to reduce this unpleasant gap that we still have in Italy especially between foreigners and the Italian public authorities. David.
Hi David,
I have had 2 bicycles stolen this afternoon in Florence. I won’t have time to go to a police station and report this. Can you please help?
Thanks
Hi Gemma,
I will send you an email shortly.
Thank you,
David.
Dear David
On 15th September my personal items including prescription Sunglasses went missing at an even I was attending at Villa San Giovanni on Torcello island off Venice.
I visited the police station at Piazza St Marco and the police officer refused to register my loss as he said there was no firm evidence it was stolen. I know this is clearly wrong as I need a report of some sort for insurance purposes. It wasn’t even busy at the time I attended on Sunday morning. I was the only person in his office.
Can you please help?
Many thanks
Anand
Hi Anand,
I received your email, and just answered it.
Thank you,
David.
Hello
I got mugged in Rome on Saturday night and the guy stole my phone.
I had to fly back to London on Sunday and didn’t have time to go to the police station to report the crime.
My phone is insured and my insurance is asking for a crime reference number. Could you please help me to submit a report?
Thank you very much.
Elina
Dear Elina,
I sent you an email a few hours ago.
Thank you,
David.
Dear David,
I would like to express my gratitude and sincere appreciation for all your support given to help to collect and send my wife wallet which was pickpocketed from Milano Italy early July this year. Although there was some misunderstanding at the beginning but we manage to sort it out, the case was more complicated than it thought from our initial discussions which involve the Italy police department and 2 different Embassies. There were many emails communicated with various parties and you continuously follow up till all conflicts were resolved.
Finally with your expertise and experiences, which you are acting on behalf of us and help us to iron up all issues pertaining to the embassy and Italy police questions. After the payment done, the wallet and other docs were successfully sealed and shipped from the embassy with signature information and now we just safely received the wallet in good condition and all items in there are as described.
Many thanks again for professional support given, truly trustworthy.
Meng Chee.
Dear Meng,
Thank you for your very kind comment.
I am happy to read that your wife received her wallet and documents. It took me time to deal with the Italian police and two other foreign Embassies, but I am glad that everything went fine.
Please let me know if there is anything else that I can do for you.
Regards,
David
Hello,
I lost my wallet at Naples airport on the evening of Friday, 5th October. I didn’t have time to lodge a formal police report before my flight left.
How can I send a report to the police which will support my insurance claim?
Thank you in anticipation of your assistance.
John
hello,
i lost my iPhone x on 12th october at naples port and due to short time span I can’t go to the police station as I had to be back on the ship for Barcelona. I am an Indian resident and please help me as in is there any possibility now to file a case with the IMEI OR SERIAL NO.
THANK YOU
Hello
My backpack was stolen on the train from Verona to Milan. I did not have time to file a report because I had a plane to catch. How can I file a police report?
Hi there,
We had some items lost while in the mountain but later found we require a police report for insurance purposes. How do I go about this as we are in the UK now?
Regards
Jake
hello,
i lost my iPhone 8 plus on 9th November 2018 at red line bus in Pisa centrale. I couldn’t file a complaint due to time constraint and I flew back to Singapore. Kindly let me know the procedure to file complaint online.
Thanks.
Hereby I a would like to tell about my experience with Vademecum Italia. During my recent travel in Rome, I was exposed to an act of theft and, I could not immediately report the incident with the local Police Authorities. I was then able to reach out to the company representative David who was extremely helpful from start to finish. With his helpful and personable attitude, David provided step by step instruction; he was extremely helpful in shedding light on Italian process and kept me abreast with developments.
Without a doubt, I can recommend David’s services to anyone who needs professional representation in front of Italian authorities as well as getting assistance in legal matters.
Thank you for your services David! Appreciate you a lot!
Dear Steven,
Thank you very much for your nice comment.
Hi ! I live in France (temporarily, under a long term visa) and the US (citizen) and I just submitted an e-mail for some stolen pair of pricey Patagonia gloves. They were stolen yesterday when I was in Torino but now I am back in France, and I never got the opportunity to report the theft in Torino. I am back home in France, and I left my American and French addresses in the theft report.
Super helpful. I lost earrings with transferring from Sorrento to Rome and needed a police report for my insurance company. This was super helpful and was even translated to English so I knew what it said. Fast quick process and super helpful
Hi, there.
In fact I wrote an email but I am so desperate that I wanted to leave a comment here too. We came to Napoli with my husband(we are just married copule)
We found a house from Airbnb site. Everything was fine until yesterday when I noticed my wedding ring being stolen but the thing is I didn’t even take it out with me. It was near my bedside table. When I came back I noticed that it was not there. The only thing comes to my mind is the fact that there were new bathroom stuff and food in the kitchen (as breakfast is included)
Khadija,
Please let me know if you received my email.
David
hi,
i need to report an airbnb fraud as I transferred money to 2 x Italian bank accounts. I have reported this to the UK authorities but they suggested I report it to the Italian police as well
I have left my bag in the train. I rushed back to the train and the staff mentioned that the train is leaving. I regret hoping into the train to get my bag and just return to Roma after arriving the next destination. I called to their hotline and they say they will call me back when they have found my bag when they reach to the final stop. But why is it so hard for them to check if my bag was there at the first place to reduce the chance of being stolen. I am going to file a police report later. Hope I can get my bag back
Hello David!
I lost my bag which had my Permesso di soggiorno near the Duomo in Milan. Unfortunately, I am also traveling back home (to India) in 7 days. However, my visa expires 5 days before I come back!! This was initially fine as my permesso only expires 5 months later. What must I do now? I am so lost and worried that I might not be able to return back to Italy to continue my education. I don’t understand what step to take next. Please help me out! In dire need of some suggestions.
Sukhpreet,
I already sent you an email this morning.
I look forward to hearing from you.
Thank you,
David.
HELLO…David..
I hope u fine and doing well ,i lost my bag in france witch i had in bag my segiorno,certificate,bus pass
now i am in the UK plz helpe me in this case, i am waiting for your reply.
thanks David
Amrullah,
I sent you an email a few days ago but I’m still waiting for your answer.
David.
Dear David & team,
I was pickpocketed on the m3 line in Milan near the Duomo today but was on my way to the airport and now back to the UK. Please could you send details over via email? Many thanks in advance
Good evening dear VI Team. Recently I have reported a theft of my bank card details (that happened when I was in Italy) to the Polish police, but was suggested by one of my friends that it would be an added value if I did it to the Italian police also. I could use the Google translate and send it by PO to Italy, but would it be possible that you sent me some information on the whole procedure or assist me with the process? Thanks a lot in advance!
Dear Lukasz,
I sent you an email a few minutes ago.
Thank you,
D.
Dear David,
I really appreciate your professional services in tracing and handling my lost items in Italy.
I’ve already received my items that you’ve sent via express courier service.
Many thanks for your services in handling my case with quick response and good communication.
Best regards,
Entji
Dear David,
My family has suspected that the card has been compromised in Italy and some suspicious transactions have happened. But, my family is in China now. Could do advise how could we report it to police?
Dear David,
My family has suspected the card has been compromised in Italy and some suspicious transactions have happened. But, my family is in China now. Could YOU advise how could we report it to police?
Hi, could you help me with a theft in Rome, I had my necklace snatched and my purse
Hi David,
my phone got stolen in a club on Friday. Unfortunately I don’t know any italian and I’d like to file a report. Can I file it online?
Unfortunately, it is not possible to file a police report online at the moment.
I will send you an email shortly.
D.
David has been great help in answering all the questions I had. He was very prompt and honest with his replies. I will definitely recommend his services in case you are victim of any mishap in Italy.
Dear Vineet,
Thank you for your feedback.
Please let me know if there is anything else that I can do for you.
Regards,
David.
Hi David..
I’ve been pick pocket in the Italio train on 4th Apr 2019. I did went to the police station but due to time constraint to catch our flight i didn’t make the report.
Now i’m back in Malaysia. I want to claim insurance but they require the police report.
I need your assistance to asssist me on this matter. Thank you sir
Hi David
I’ve been pickpocket in italo train to venice on 4th april 2019.i did went to police station for police report but due time constraint to catch my flight..i didnt make it.
Now i’m back in Malaysia.i want to claim insurance.i need your assistance to assist me on this matter on how to report becauce they need police report.
Thank you.
Hello, I lose my backbag and inside have my italian refugee travel documents and permesso di soggiorno ( asilo politico ) . I have psyichiatric problem about stress . I cant speak Italian language. If i go to police station, they will help me ? If i explain to them, they will give report italian language ? Please, can you help me ? Best regards, Johan
Please check your email.
Thank you,
David.
Hello David,
I’m in need of assistance as well. I had my wallet stolen yesterday in Rome. I was not able to file a report due to lack of time. can you please forward me the email as well .
Hello, my mom had her purse stolen with all her IDs and cash in Rome near the Republica Square. We tried speaking to the police but they didn’t speak English. Can you please help ? Thank you!
Zohra,
Please check your email.
Thank you,
David.
Hello I got mugged in Milan…an iPad and a kindle fire reader were stolen. I reported the entire incident to the police in Milan…they issued me with a reference number. Now I am beginning to submit my insurance claim for the items I am not able to trace the reference number, additionally the insurance company want the crime report as completed by the officer. Are any of these details retrievable under any circumstances?
Steve
Dear Steve,
Please note that in Italy the police do not give a crime number, but the report is valid, and it is proven that it has been filed, when it bears the stamp of the police station and the name and signature of the police officer (usually on the first page of the report). Therefore, you need a copy of the police report you filed. If you don’t have a copy, please send me an email (assistance@vademecumitalia.com) and I will let you know if there is anything I can do for you.
Thank you,
David.
Thank you for your kind and timely assistance, David, in locating the nearest police station to where we were staying. Your help was much appreciated.
Hi David, I had my wallet and phone stolen while in Naples over a week ago and I’m back in the UK now, I’ve already filed a claim with my insurance company but I’m worried they’re going to reject it because I didn’t go to the police while I was there. Is there any way you can help me get a police report?
Hi David I had cash stolen from my bag today in Florence and I have registered complaint in person immediately within half hr once i realised in nearest police station.it happened near the galleria d’ell accademia.. I am an indian and leaving Florence tomorrow night.. please help if anything can be done immediately I am here another one day and lot of CCTV cameras around the galleria
Dear Mala,
I also received your email.
Therefore, i answered your questions via email.
Regards,
D.
Dear Mr David,
I was visiting Italy for 02 days when I had my wallet stolen out of my purse on 18 April 2019 at Milan Central Train Station. It was a stressful time, spoiling my wonderful visit to Italy. I could not go personally to register the incidence with the Italian Police because I had already begun my journey out of the country in the train. I contacted you for help after reaching back home, and over the next few days you step by step helped me through the process of submitting a theft report. I cannot thank you enough for submitting the report with the Italian Police on my behalf. I found you to be very professional and extremely helpful throughout the process.
Kindest Regards,
Amna
Hello Sir,
Hope you are doing great.
I am writing this on behave of my sister. My brother in law “Farhad Bapari” is living in Rome, Italy. Recently he has married someone else at Dhaka, Bangladesh without informing current wife and he did not take her permission too. As per our local law, he has to take permission from first wife before second marriage as well as he did not compensate her legally per marriage contract. Right now he is in Rome, Italy and he is planing to take her new wife there permanently without informing anything to his current legal wife. This is third time he has married in Dhaka, Bangladesh. He also hide his second marriage from Italian Government.
Please help us at this situation. Please tell us what we can do now at this situation. We know his address in Rome and mobile number. We have all legal document in Bangladesh. Please inform us where we can complaint now at Rome. If possible give us email number so we can inform police or local law enforcing agency. Hope you can understand our problem. Please help us as soon as possible because he has already submitted fake documents in embassy. I want justice for my sister.
Thank,
MD Mahafujur Rahman
Hi,
I just messaged you guys but I wanted to leave a comment too. I had my passport stolen outside Naples Airport. I will be leaving on Saturday. I need to get replacement/emergency travel documents in order to leave. Do I need to file a police report for this?
Thank you
Ronan,
I saw your reply to my email.
Please let me know if there is anything I can do for you.
Thank you,
D.
I had my wallet containing 100 euros and bank cards plus UK driving licence picked from my pocket in Florence and reported the loss immediately to my banks. It appears that approx. 500 euors has been withdrawn at local ATMs. One of the banks requires a police report although this wasn’t mentioned when I reported the loss. I didn’t have time to report to the local police. What should I do?
Michael,
Did you receive my email?
Please let me know.
Thank you,
D.
I was in the very unfortunate situation in Milan to be attacked at night and have watch and phone stolen.
David was excellent in facilitating police report. Everything was undertaken in professional and timely manner and I am exceptionally grateful for all the help.
While I would not wish this on anyone. David was excellent.
Ross,
Thank you for your comment.
D.
Hi David,
My girlfriend had her mobile phone stolen from her handbag while walking through the outdoor markets in Florence. We spent the remainder of our last afternoon there blocking her debit/credit cards and having her boss block the mobile phone from back home in England (it was a work mobile phone). This meant that we didn’t have time to file a report at a police station while in Florence and have now arrived home. How can we report a crime to the Florence authorities?
Thanks,
Rhys
I am sending you an email now.
Thank you,
D.
We want to share our positive experience with Vademecum Italia. In April 2019 we were on holiday in Rome and there was a burglary in our vacation home. Very unpleasant offcourse. We want to file report at several police stations in Rome, but there wasn’t any help. So we contacted David from Vademecum Italia. He has arranged everything and filled report for us.
This way we were able to use our travel insurance and we received a compensation to replace the stolen items. The communication with Vademecum Italia went very well even though we were miles apart. David is honest and reliable. The costs of Vademecum Italia were even reimbursed by our travel insurance. So don’t hesitate and hire David!
Hello,
My wallet was stolen while I was on the Metro in Rome. I am back in the US now. Can you advise how I can file a report to the police?
Thanks
Wing
Dear Wing,
I sent you an email one minute ago.
I look forward to hearing from you.
Thank you,
D.
I had the misfortune of losing a wallet while in Rome. I wanted to file a police report but I didn’t want any more interruption to the our trip than had already occurred. David was extremely responsive and handled everything, ensuring that a truly professional report was filed. I can have confidence that even the property remains missing, it will not be on account of a problem with the paperwork. I really appreciated the coaching throughout the process and David’s meeting to sign documents at a convenient place and time.
I was also not able to report my stolen purse before leaving Venice. Can you share with me the information on how to report by phone or email?
Thank you!
I sent you an email.
Thank you,
D.
My wallet was stolen. But I am leaving this afternoon and can’t make it to the police station. Can I file from abroad? What can I do?
Hello,
I had my phone stolen the night before leaving Rome. Is there any way I could file a police report now?
Thanks
Dear Laura,
I answered your request via email.
Thank you,
David.
hi David,
My phone was stolen this evening at Lampognano bus station, and I am currently in Venice and will go back to UK soon. Kindly help me assist this matter
Hi,
I was just in Rome for the weekend and a significant amount of cash was stolen from my hotel room. The money was in an envelope inside a purse. I did not have time to file a police report as I had to leave for the airport. I am currently residing in the UK. Can you please help to file a report so I can try to get money back from the Hotel?
Hi,
I was just in Rome for the weekend and a significant amount of cash was stolen from my hotel room. The money was in an envelope inside a purse. I did not have time to file a police report as I had to leave for the airport. I am currently residing in the UK. Can you please help to file a report so I can try to get money back from the Hotel?
Am I able to file/send the report while in the UK?
Hello,
I was in Naples this past weekend and my purse got stolen which included my identification cards, my passport, my credit cards, camera, and a meter that helps control my medication. I made it back to Germany but is there a way to file a report in case it does show up?
I sent you an email this afternoon.
Let me know.
Thanks,
D.
Hello, I don’t know if you can help me please.. I am in so much pain.. i’ve been in Italy now for 2 years.. I went online to subito.it to purchase a telephone, the seller was not within my area so he said he will have to ship it but after payment… He said I should use Sisal method of payment which is done in tobacco shops, I did and he said he will ship it the following day with DHL.. the following day he said he did it with SDA shipping that it was faster 48 hrs time I hadn’t gotten any delivery.. I reached out to him it happened that he has blocked me on WhatsApp and his telephone line was no longer available for the past week, even the code he gave me for tracking is invalid.. I am helpless because I am not good with the language.. please if you can help me so I will know what to do. I will be so grateful.. thank you
I can’t recommend David and his services enough. My laptop went missing on a flight into Bari, and within 6 hours of contacting Vademecum, I had a report in both English and Italian ready to hand over to police.
Can you also help me? We was rubbed by guy in Roma. He broke 2 windows in our car, but we was lucky like I have a camera in the car what record the registration number of the car , face , and all rubbery. I report that to Carabinieri and also Polizia but they did nothing. Is there any institution when I can put official complaint for those 2 organizations ?? They are behaving like nothing happened. We lost a lot, damage car. But I give them everything on the plate to catch that guy. Are you able to help me??
My friend and I had our backpack stolen with his backpack containing a laptop and a passport and mine containing ~350 euros, debit card, DL, and chargers for my laptop and phone. This happened during our train from Rome to Florence and we know that it was done by probably 2 robbers and they got off at the rome tiburtina station. We reported it to the workers on board and they did a fantastic job of helping us but we would like to file a police report ASAP. Can you help us?
Jung,
I sent you an email one minute ago.
Let me know.
Thank you,
David.
Hi David,
My friend was recently in Italy and had her entire luggage stolen.
She failed to file a report because the theft happened right before her flight.
She has called a number that was provided to her but she doesn’t speak Italian and neither do they speak English and so it has ended up being a stressful situation for her.
She reached out to me because I speak Italian but I’m afraid if I call, I won’t be able to do anything because the theft didn’t happen to me and I do not have ALL of the details.
Can you help?
I can put you in contact with her as well.
Let me know.
Larissa,
I am sending you an email now.
David.
Hi David, last week I have visited in the Roma, Italy, on the way at home I lost my wallet, didn’t have time go to police station, can I file a report online? Thanks
Dear Justin,
You cannot file a police report online. However, I will send you an email with more information in a few minutes.
David.
Hi David, my purse was lost/got stolen in Florence a few days ago, I didn’t have time to go to the police station to report it. I cancelled my debit card however I’m not sure how to report my ID as I don’t speak any Italian. could you send me an email with how to go forward with reporting my ID?
I sent you an email
I filled a rental car at ENI station near Verona airport. It came to about €35, however the amount claimed from my card is nearly €100. There was a guy at the station, which I asked how to use the machine and it appears he might have topped up his car when I left on my card. I was in a rush and this sort of fuelling is different, as we have individual pump payment machines in UK, whereas in Italy it’s one for all. What can I do about it? There were cameras there, so this can be verified.
Hi David,
I have lost my Samsung S9 + device in Cinque Teree.
I have filed a case next day in Milan. Now my question, how to get update from the police.
I have a police report with me.
Can you please suggest.
I will send you an email
Hi David, I have lost my cell phone at termini and could not file police report as i need to rush for flight. can you please help here
I sent you an email now. Let me know if you received it. Sometimes they end up in the spam folder. Please check.
Hi there was a bank fraud with my italian bank account. However i am in my home country and cannot go personally to denounce it. is it possible for a person on my behalf to go and do the denouncement if i give the letter of authorization?
Hi David,
Sunday, September 15, 2019 while I was traveling with my family to the Bergamo airport, in the Brembo Autogrill, my bag was stolen (with other things inside, including cell phone, new sun glasses, money). We contacted the security guy who was watching the cameras but he said we need to call police in order to see the images on the camera, which were anyway only of the shop, not the restaurant, where my bag was stolen. The security guy called the police, we waited about 40 minutes but we had to leave to catch the plane. I am trying to call the Autogrill to ask the status of my case, if any, but the women answering insist saying in Italian (I understand a little) that I must file a complaint with police.
My Iphone 7 was yesterday, September in about the same area, I have “Find My Iphone” installed, but they put it offline in the afternoon.
Can you assist me in any way? Do I have any chance to see my goods?
Thank you,
Marilena, Romania
Hello David
This happened in Catania the 6th of October. I forgot and lost a bag with a computer and copies of passport, copies of a debit card(blocked) and EU health insurance card in a taxi. The stuff was never returned of course.
I failed to deliver a police report and from what I understand IT is complicated to this by myself outside of Italy.What would you advice me to do?
Please check your email
Hi
My mother is in Rome and her mobile phone has just been pickpocketed.
Please can you advise me on next step?
Thank you.
Rachael,
She needs to go to a police station and file a report.
Please let me know if she needs assistance.
I was unfortunate enough to lose a lot of my valuables in Sicily last October, and did not file a police report when I was there(in hindsight of course I regretted that). So I was a bit worried about potential losses such as identitfy theft, etc.
However, David offered his help after I explained the situation through e-mail correspondence. He contacted the local police, edited and translated the necessary documents needed in the police report. He thoroughly informed and explained to what was needed and how the process would unfold. And now finally i have a police report I can use for insurance purposes, etc.
My impression after he helped me, is that he is a very reliable,diligent and sincere attorney that will adress your case as soon as possible. Can’t recommend him enough if you have lost your valuables in Italy, and you need help with filing a police report and other services relevant to your case.
Hi Jo,
Great to hear that you were happy with my work.
All the best,
David.
Hello,
How do I file a report from the UK?
I didn’t realise until I had returned
James
James,
I sent you an email one minute ago.
Hello David,
I need to contact Police in Italy to report that a shop took payment for goods that they haven’t sent to me. Please could you point me in the right direction?
To make a long story short: On Sunday, November 17th, 2019 at around 4 pm, I was seated together with my wife in Mister Pizza, in Piazza del Duomo n. 5 Firenze. A guy of Gypsy origin came into Mr. Pizza and put a map on our table. I jumped and confronted the guy. The trick is to cover your belongings with the map and steal the belongings when lifting and retrieving the map. My OnePlus A6003 8GB RAM + 128GB was stolen by this Gypsy-looking guy who later in the evening returned to steal some other tourist’s purse.
I searched the internet to file a police report since frankly the police I went to were…well…let’s leave it at that. I found Vademecum Italia. I wrote an email and then called. David answered on a Sunday evening. I was so impressed by this and I have lived in worked in New York, Chicago, Boston, Hong Kong, Singapore, Tokyo. Seldom you find such an attorney who is so focused.
Any issue I now have in Italy I would always refer to David (Vademecum Italia) because he is so competent. I have been dealing with attorneys for over 40 years and David is extremely competent.
Any issue you have in Italy, get David of Vademecum Italia because if he can’t do it, no one else can.
Thank you so much, David, for the wonderful help you provided us during such a horrible time and confusing time.
Greetings from the Netherlands.
A. Gonçalves Segredo
Hey David,
Someone stole my wallet at the metro in Milan while taking the route from the central station to Duomo. All my money and my cards were there in the wallet. I blocked my cards but the thief already transacted around 600 euros from one of my cards before I blocked it. I live in Florence so I came back and didn’t get time to file a police complaint in Milan. Can I file a police complaint in Florence and if so, how shall I go through with it? And if not, how can I file a police complaint in general as I have a lot of important documents in the wallet.
Dear Patriti,
You can file it in Florence.
Please let me know if you need legal assistance (assistance@vademecumitalia.com).
Thank you,
David,
Hi
I lost my headphones while on holiday in Italy and I only realised when i returned back to London. How can i file a lost report with the Italian police so i can make an insurance claim?
Thanks
Ravil
Hi David
Very Urgent Please.!!!
I lost my expired Permesso and respirated in quest’ora and traveled to Home country on Receipt of residence permit after applying for new one.
Now I have
1.) receipt for renewal
2.) color copy of expired (lost) Permesso
3.) police report
Can I traveled back to Italy with these documents
I am PhD student of politecnico di Torino.
Regards:
Bilal Alam Khan
Dear David,
I would like to thank you for the great service you have given us, your communication through out was highly skilled and professional therefore I recommend you to anyone who has any legal problem.
Sincerely yours
Mazoogi
Hello, I was here in Italy, and after getting into a dispute with a bar over a charge, the bartender followed us in his car and pointed a gun at me and my friend. How would I go about making a police report over this instead of over theft/loss of property. Thanks
You can go to a police station to report this.
Hi David,
The same circumstances occurred to myself when on holiday in Rome. Could you email me the relevant info for submitting a police report from the UK?
I was unaware of a specific insurance policy that I had which can cover the theft of my iPhone. It occurred last month, will I have an issue submitting a report late?
^Similar circumstances to Naheem Yacub.
Sure,
I sent you an email a few minutes ago.
If you do not see it, please check your spam folder.
D.
Hi David,
I rented a car in Sicily. The driving conditions is famous for being hectic, and our car had several damages, while being parked. Is there any way you can assist us with a police report? We’re back in our own country now.
Kind regards,
Anon for now.
Hi David – my wife had a purse go missing from her bag in Naples Airport yesterday evening. She realised on the plane and we are now back in the UK. I would be very grateful if you could advise how we should register this loss with the Italian police?
Many thanks
Martin,
Did you receive my email?
D.
Hi David,
I was swindled by an Italian travel agent. They told me there was no refund of taxes for my cancelled air ticket to India, but I found out from the airline that they paid the agency a full refund of the taxes paid. I want to report this to the Italian police but I need to do it online because I live in Spain. Do you have a link or know where I need to look to be able to do a denuncia online?
Good evening
I have been scammed on facebook marketplace. I sent a phone by posta but mever received payment. The buyer keeps on telling me that he sent the payment but I am sire that he did not. If he did, he would not block me on facebook, my number amd in whats app. I told about it to police but they said they cant help me. Please give me any idea. I have his address, phone mumber, facebook account but I am blocked everywhere. Distance is too far if I want to go to his house.
I’m visiting Rome, and a taxi driver gave me a ride from the FCO airport, dropped me off at wrong address instead of via fella delle fornaci plus ripped me off $170 euros
How do I file a report? I have two witnesses that travelled with me. I’ll be leaving to Florence tomorrow. I have a picture of his car and license number.
Dear Rossana,
As I said in the email I sent you a few days ago.
Thank you,
David.
Hi, our bag got stolen at the train station in La Spezia. I am now in Levanto and will return tomorrow to the Netherlands. Can I file a loss report online? thanks Bob
I am sorry for what happened to you.
We are not at the office now.
You have to go to a police station to report the theft.
Hi David
My wallet and (expensive) sunglasses was stolen from my bag yesterday in Milan. I didn’t have time to report the incident to the police, unfortunately. Now I’m back home in Denmark, and need to file a theft report. Can you help?
/Oscar
Hi,
Please send an email to info@vademecumitalia.com
Hi, I have sent you an email.
Thanks for replying.
Hi Oscar,
We answered your email the same day.
David, My wallet was stolen the night before we left Venice. We tried to make a police report in zvence, but the officer told us (maybe?) to come back later—they were closed. We had to catch a train to our next destination and left Venice. It’s been three weeks of traveling, but we need to make a police report in order to file our insurance claim. Can we file online in Venice-or should we file one in the Italian town where we are? We appreciate your help.
Hi,
Sorry for the late reply.
You can file a theft report at any police or Carabinieri station in your local town.
Hi,
I had my Apple Watch stolen last weekend from the hotel room in Milan. But I only realised when I left Italy.. Is it still possible to file a police report? I’m currently in the UK.
Thank you
Hi,
Unfortunately, you cannot report it online.
You will need to go to a police or Carabinieri station in Italy.
I am very sorry but we cannot submit the police report on your behalf at this time.
I was pick pocketed in rome ,i couldnt make a police report due to a morning flight out of the country next day.im in the us now i need to make a police report but i dont think i will comeback to italy again.it was a very bad experience could you help me with this issue?
Hi,
Please send an email to info@vademecumitalia.com
Hello,
My expensive key chain was stolen when I left my car at KingParking fuimncino. They returned the key without the chain and denied it and were so rude! I sent you an email to know how I can report them please? Thanks!
Hi David!
I got 2 bags of goods stolen from Duomo yesterday. Did not manage to file a report as im flying back today. am i able to do it when i’m back in my home country?
My brother had his phone and debit/credit card stolen in rome, italy but didnt have time to file report since he had to leave the next day. Can you tell me if he can still file report?
Hi,
Today @17:20 in Venezia S.Lucia in Train 9433 ,in coach 7 emptied my purse, my train at 17:26,not able police complaint.
Can you help me?
Hi David,
I hope you are well. I am needing help filing a police report to Italian Police from Australia, after my watch was stolen the morning I was flying back to Sydney.
I’m hoping you might be able to help me with this?
Thank you so much
Courtney
Hi,
We were on tour in Venice Italy with my family of 4. My backpack containing all my family’s passports, money, jewelry and other valuables was stolen during breakfast at the hotel dining area. The hotel does not even have security camera and hotel staff were not very helpful. We did not had the chance to report the incident because it happened 15mins before our bus leaves to cross border to Switzerland. Now we are back to US,
Can we still make a police report and file a complaint against the hotel?
hi,
i stayed 2 nights in La Spezia, bought the room from hotels.com and paid in advance.
however, after check out, the owner debited my credit card without me knowing.
it is clearly in my credit card statement that there is a payment to the owner account, but he kept rejecting it and said he did not receive anything.
my bank here in Sweden already confirmed that the payment made to the owner account.
this should be simple case, however i am no longer in italy now.
how to file a case to police or is there any pro bono lawyer service that i can contact?
it is simple case and surely can win if going to court, since i have all evidences.
Hi, my wallet was stolen in naples central train station area. With some money and multiple credit cards. They attempted to use it and my banks and cc companies alerted me. I was already boarding a train to Rome to I was unable to file a report. What should I do?
Hi,
You can submit a theft report in any police station in Rome in your case.
I am back in America now, and was unable to file it. How can I file a police report in italy now that I’m back in the states?
Hi
I am a foreigner who lost my mobile phone but not able to file a report as I noticed the police station is closed on Sunday night in Rome. But I am leaving Rome tomorrow morning and will not be in time to wait for the station to open. How to still file a report, as it will be required to claim from travel insurance. Tks.
Hi,
I am sorry but you need to find a police or carabinieri station that is open where you can submit your report before you leave.
Hello,
I have Italian citizenship but live in Canada. I have filed a complaint against my aunt in Italy for stealing his estate. My father was sending me airfare to go and see him before he passed away, and she purposely spent it so I was unable to travel there and see what was going on and she has a history of taking peoples’ money and private possessions. She stole his jewelry, his money he kept in his apartment in envelopes. She also helped herself to his bank account when he was in a coma, and the day he died. She pulled out 2000 euro, and she even sold his furniture!! We filed an official complaint through the Italian consulate and it was sent to the Caribinieri and I have “yet” to hear any news. I have a lawyer but it seems people in Italy don’t move too fast! Any suggestions?? This has been going on since April 2022.
Dear Liliana,
I am very sorry but unfortunately if you already have an attorney we cannot assist you for deontological reasons.
All the best.
Hi! I left my backpack in a Flixbus bus about a month ago. I filled their form three times already and they said they couldn’t found it. There was no one left at the bus so there’s no way they didn’t find it. Is it possible to report it to the police in this case? I’m also not in Italy anymore. Thank you
Hi,
Unfortunately, we cannot assist you in this case.
We are very sorry.
I am a student at Politecnico di torino ,turin ,italy .On 25/12/2022 i went to Duomo, Milan and a man snatched my phone and Run away,i followed him back but couldnt get him.
Since i am student and new to italy.i dont have any other contacts. all my important datas and documents are in the phone.i could only process my studies related processing through my phone because most of the documents are soft copies feeded in the phone .i filed a compliant in the police station at Via dell’Annunciata, 23.there are around 8 similiar cases at a time when i reached there to file complaint.I hope the police will take this into serious account hence it is a mass theft.so many peoples coming to italy is facing the same issue of theft and i kindly request that the polizia and authority to should do something immediately.
Hi,
I was wondering if you can help me. A hotel in Italy owes me and my family a lot of money still from a trip that was cancelled due to Covid and they still haven’t refunded us despite being chased numerous amounts of times.
Is this something you can help with?
Thank you
Hi,
We visited Italy last week with Family and while in Metro travelling to Rome- my wallet got stolen with some cash and bank cards along with my Driving license. We had to travel back to UK the next day and couldn’t able to report to any one. Can you please help if there is a way we can report online. Thank you
we were in Rome last weekend. my handbag was lost or stolen Saturday evening. we retraced steps but it was not found. Now my insurance says i should have filed a report in Italy – but we were flying home and Rome was total chaos so we didn’t have time. can i log a stolen/lost report now i am in UK
Hi Helen,
Unfortunately, you cannot report it online
Hi I lost my wallet and documents while I was on way back from Rome to London. I could not afford to miss my flight although I tried to find a police station in Rome but could now file a complain. Can I file a complain now online or by post from UK. Thank you.
Hi,
Unfortunately it is not possible.
Hi, I’m a victim of a cybercrime. To elaborate, the seller in Italy wanted to sell me a bag. Once I wired him the money via Paypal, he blocked me and now I do not know what to do because this was done online and I’m not in Italy at the moment, so I don’t know how to report to the authority.
Paypal cannot help me even though I tried my best. Is there any suggestion that you can do to help?
Hello,
If I have left Italy in the meantime, how can I report thé los of my ID card and driving license to the italian authorities?
Thanks,
I had my purse stolen yesterday on the water ferry and flew back to the US the following day and didn’t get a chance to report it to the the police in Venice. Can I file a report online?
Hi,
Unfortunately, it is not possible to report the theft online
My wallet was stolen in Rome with drivers license in it Australian.
No time to report to Police. I am back in Sydney
Hey, my family necklace was stolen in Naples last weekend and now I’m in Milan, i tried to file a report in Naples, but the airport police wouldn’t have it. Is it possible to report it in Milan in case it can be traced back or anything?
Hi, my galaxy s22 ultra was stolen last week, i filed a complaint but im sure that the police is incompetent and will not do anything.the last update that i can see in my find my galaxy is the number change and the time of swaping. But the number is unknown. And i have no tracking update. I am willing to pay to get my device back. What can i do?
Hi,
I am sorry but this is not the police. We do not provide this kind of help.
The police are incompetent indeed. For me I am taking it as a lesson and will advise all my friends to avoid visiting Rome. We went to the police stating and 5 people were stolen in the same metro at the same time. We described the thief to the police, and they did nothing!!
Hi,
I have just returned back from Rome where my bag was stolen on the way to the airport (on the metro). it contained a number of expensive items – I spoke to a police officer who basically ushered me away and said there is nothing he can do. I’m now having difficulty with insurance without a police report – can you help?
Hi,
We will send you an email as soon as possible.
Hey! My mom’s wallet was stolen while she was shopping near the Duomo. It had cash, cards and IDs. Could you help? Thanks!
Hi,
She has to go to a police or carabinieri station near her to submit a police report in person.
Hi, am i able to file a police report online as I had some cash pickpocketed in Rome and I did not have time to file a police report in person and now I am already out of Italy.
Unfortunately not.
I had my phone, wallet and watch stolen and had to leave rome straight away. this was on 12 august. I understand that I cannot file a police report online.
Can I get someone, such as a friend, to go in person on my behalf and file it?
Thanks
I lost my cell phone in Rome Italy. It was stolen in the metro. Anyone can imagine what a phone means to the person these days, our lives are in that phone. I went to the police station and waited for an hour, and they did nothing other than wasting my time. I was able to freeze my cell phone number, but the thief is controlling my Gmail and my Facebook as these applications where open on my phone and I had international line activated on that phone. I had very bad experience and will advise all my friends to avoid visiting Rome as it is the worst tourist city someone can pick to visit for a vacation.
Hello, I was touring in Italy last week. and on my way to the airport, i stopped at the gas station and all the remarks were in Italian, a guy jumped in and claimed to be helping me, when I placed my credit card in the machine, he said that the machine isnt working, i doubted something was wrong but did not know what to do. after I left, he seems to have filled 80 Euros worth of gas from my credit card.
I have left italy. but do not like such thieves to go unhinged.
Is there a way to report this to the police from outside Italy? I have the details of the gas station, and the timing, as well as other details, and I am sure survielance cameras can catch the guy.
Hi,
Unfortunately, you cannot submit it via phone or email
Hi! I left to go back to the us before being able to submit a police report for stolen sunglasses that were very expensive and brand new. How do I contact the Florence police station to get a police report for my credit card company?
Hi,
Unfortunately, you cannot submit it via phone or email
Hi
I am pretty sure that I saw someone steal an electric step today.
I wrote down the license plate of the thief, street where it happened and time when it happened
Can I report this somewhere please?
Thank you
Stef
Hi,
You can go to a police or carabinieri station near you