If passengers are upgraded (e.g. economy class business class), the airline company cannot request any supplementary payment. If, on the contrary, passengers are downgraded (e.g. business class economy class), the airline company shall provide them reimbursement, that goes from 30 % to 75% of the price of the ticket, within seven days. Upgrading and downgrading: air passengers’ rights If passengers are upgraded (e.g. economy class business class) by the airline company, the latter cannot request any supplementary payment. If, on the contrary, passengers are downgraded (e.g. business class economy class) by the airline company, the latter
Read more →In the event of denied boarding (overbooking) the airline company shall first call for volunteers to surrender their reservations in exchange for benefits. If the number of volunteers is not sufficient the air carrier may then deny boarding to passengers against their will. In this last case, the air carrier shall “immediately” assist and compensate passengers (from € 250 to € 600). Denied boarding (overbooking): air passengers’ rights Regulation 261/2004, art.4, sets forth air passengers’ rights with reference to the event of
Read more →In the event of flight cancellation passengers are entitled to assistance and compensation (from € 250 to € 600) from the airline company of interest. There is no right to compensation in case the flight is cancelled due to “extraordinary circumstances”. Technical problems of the aircraft, poor aircraft maintenance or unavailable flight crew are not covered by the concept of “extraordinary circumstances”. Flight cancellation: air passengers’ rights Regulation 261/2004, art. 5, establishes that passengers who were subject to flight cancellation* shall be offered PECUNIARY COMPENSATION and ASSISTANCE from the airline
Read more →According to the Court of Justice of the EU, in the event of flight delay passengers are entitled to assistance and compensation (from € 250 to € 600) if they reach their final destination three hours or more after the arrival time originally scheduled by the air carrier, unless the latter can prove that the long delay was caused by “extraordinary circumstances”. Flight delay: air passengers’ rights Although article 6 of Regulation 261/2004 does not establish a right to COMPENSATION in case a flight is delayed, such a right
Read more →Under Regulation (EC) no. 261/2004 of the European Parliament and of the Council dated February 11, 2004, in the event of denied boarding (overbooking), cancellation, and long delay of flights, passengers may be entitled, in addition to assistance, also to a refund and/or compensation that can go from € 250 to € 600. Denied boarding (overbooking), cancellation, and long delay of flights: air passengers’ rights Under Regulation no. 261/2004, in the event of denied boarding (overbooking), cancellation, and long delay of flights, passengers departing from an Italian airport (or any other airport situated in
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