Upgrading and downgrading: air passengers' rights

If passengers are upgraded (e.g. economy class business class), the airline company cannot request any supplementary payment. If, on the contrary, passengers are downgraded (e.g. business class economy class), the airline company shall provide them reimbursement, that goes from 30 % to 75% of the price of the ticket, within seven days.

Upgrading and downgrading: air passengers’ rights

If passengers are upgraded (e.g. economy class business class) by the airline company, the latter cannot request any supplementary payment.

If, on the contrary, passengers are downgraded (e.g. business class economy class) by the airline company, the latter shall, within seven days, provide them REIMBURSEMENT* in accordance with the following chart:

DISTANCE	REIMBURSEMENT
up to 1500 km	30 % of the price of the ticket
between 1500 and 3500 km	50 % of the price of the ticket
more than 1500 km with reference to intra-European flights **	50 % of the price of the ticket
every other distance not included above***	75 % of the price of the ticket

See how to request reimbursement in the event of downgrading.

*Payments can be made by the airline company either in cash, by electronic bank transfer, bank orders, bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services.

**Except flights between the European territory of the Member States and the French overseas departments.

***Including flights between the European territory of the Member States and the French overseas departments.